Important Policies


Email

As a courtesy, Marin Natural Medicine Clinic provides email communication with our clinic staff and doctors through our HIPAA-compliant patient portal, which allows patients to send short emails a limited number of times between visits. For non-urgent medically related questions, please limit email communication to clarifications of previously discussed issues. These should require a simple answer, such as “yes” or “no.” Please allow up to 3 business days for a response. Questions or requests that are related to administration, such as appointment scheduling or billing, should be directed to our staff. For more complex and/or urgent questions or requests, please call the clinic. Our staff will determine if your communication requires scheduling an appointment.

Lab Results

Many of the laboratory tests our physicians order are complex and are integral to diagnosing complex conditions. Because of this, lab results will only be discussed with your doctor at office visits. Results will not be available until you have the opportunity to discuss the findings with your doctor.

Rx Refills

If you need a refill of your medication, you can simply phone your pharmacy to request a refill.

Your doctor has authorized a number of refills to get you to your next office visit for evaluation.  To safely and effectively monitor prescription medication such as antibiotics or hormones (thyroid, estrogen, progesterone, testosterone, etc.), you will need to see your doctor every 1 to 3 months.  When you are getting low on your medication, and you are out of refills, please call the clinic to schedule your next appointment. Please allow up to 3 business days to process refill requests.

Cancellations

Please provide us with 7 days notice to cancel or reschedule your new patient appointment, and 2 business-days notice for follow-up visits, IV, and blood draw appointments. If you are unable to keep your appointment please provide us with as much notice as possible so that we may offer the appointment to someone else.

If an appointment is cancelled without sufficient notice, the credit card you have provided us will be charged a missed appointment fee. Please note that you cannot respond to our automated email appointment reminders. Please call the clinic directly to change an appointment.

Supplement Refills

To refill the supplements prescribed from our natural pharmacy, please call the clinic or email your refill request through our contact form You can pick up your refills at the clinic, or we can mail them to you.

Supplement Returns

 Unopened supplements purchased within 7 days can be returned for clinic credit only.

Fragrances

To protect our patients who are sensitive to fragrances, we are a fragrance-fee clinic.  Please refrain from wearing fragrances to Marin Natural Medicine Clinic.